FAQs

Do you need a doctor’s referral to see a physio?

No.

What if I am a WorkCover, CTP, Department of Veterans Affairs or EPC (Medicare) patient?

If you have been involved in a car accident, insured by WorkCover or using the Enhanced Primary Care Scheme or DVA you must have a Doctor’s referral.

What is the Enhanced Primary Care (EPC) Scheme?

Medicare has created a scheme where patients suffering from chronic conditions (chronic low back or neck pain, obesity, osteoporosis, diabetes etc) are able to receive 5 treatments of physiotherapy or exercise physiology per calendar year. You need to see you local GP and discuss if you are eligible. Be sure to have your doctors referral with you at time of appointment.

How do I pay for my treatment?

You can pay with cash or via EFTPOS. Payment must be made at time of treatment

I am in a private health fund. Can I claim for physio?

Yes you can. In fact if you have a phone line connected at your household, our therapist can plug in a HICAPS machine and give you an instant rebate!

Do I need to provide anything?

All we need is a little space to set up a portable bed (1m x 2m) and we will provide everything else.

What if I am running late?

Please contact us on 0405 32 55 11 and let your physio know. Arriving late may unfortunately shorten your treatment time. We regret to keep any client waiting, therefore we must adhere to booking times

What if I can’t make the appointment?

Please contact us on 0405 32 55 11 and let your physio know as early as possible. We can reschulde your appointment at a time convenient for you. A fee may will be incurred for those failing to contact us and a therapist is sent out to site.

What should I wear to my first visit? Will I have to undress?

Wear loose comfortable clothing. When seeing a physiotherapist some clothing may need to be removed. Disposable gowns are available for those patients who wish to use them.  Exposing the area of concern is always a help for the physio, for example, wearing a singlet when you have neck or shoulder injury. Wearing shorts for a knee or ankle problem.

What should I expect on the first visit?

Your physio will meet you were you have asked. They will arrive 5 minutes early and set up all the necessary equipment. In this time you will need to fill out some health and medical details. The physio will then chat with you asking you about your problem. You will then be asked to make certain movements. Your physio will diagnose your problem and then together make a treatment plan to get you better. Treatment may include massage, joint mobilisations, acupuncture, stretching and exercises. Your physio will tell you how many treatments you need and book your next appointment.

Should I bring my X-Rays, CT scan, MRI or ultrasound?

Yes. No matter how old they are these images will help your therapist understand your problem better.